Agile Project Manager and SLM expert

Airbus North America IM (Information Management) is looking for an experienced Agile Project Manager and SLM expert that shall drive the completion and deployment of the Airbus North America SLM processes.

The objective is to analyze the as-is framework, IM & Customer Service Product Catalog and other active service delivery and asset management initiatives. Develop processes and governance supporting the phases of the as-is framework. Identify and propose solutions to close gaps through the developed processes. Establish agreed SLAs with the customers through the support of the IM business partners. Perform the initial launch of the process cycle.

This role will work under control of IM Governance, accountability of the IM Domain Leads and support of all IM Service Delivery Managers and Business Partners. Activities

The Services to be provided by the Service Provider include but are not limited to all those responsibilities listed below, including all relevant tasks and activities which are, by reasonable inference, necessary to accomplish the Service outcomes required of the Service Provider hereunder Develop process maps including RACI and governance for each SLM process phase. Address / Close each gap in the current service product catalog(s). Facilitate local SDM to EU Product Service Lines to establish end to end reporting Design and execute the process to establish and agree on SLAs with customers Establish links between application repository (Alfabet) and service products Ensure all service products and associated impacting applications are the referential in the ITSM tool (ServiceNow) Establish consistent monitoring, reporting, formatting and governance from both internal and external suppliers and establish the method of transfer to the Airbus analytics team for process Arrange and execute individual or team workshops, daily standups, sprint reviews, etc. with stakeholders Execute the work package in sprints to ensure momentum and meaningful deliverables in short intervals.

Inputs and/or Dependencies

Support of internal Airbus Domain Leads, Service Delivery Managers, and Governance. As-is IM and Customer Service Product Catalog SLM Service Maturity Assessment As-is SLM Framework As-is Application Cartography As-is SLAs from EU and vendors, Deliverables include, but are not limited to: A set of process maps and detailed directions for each SLM process phase. Governance and change management documentation for each SLM process phase. Completed SLM process for all defined services.

5-7+ Years’ experience in : Agile Project Management SLM process development and implementation SLA / SLO / KPI development and negotiation Strong verbal and non-verbal communications skills. Technical skills in ITSM Tools, Project Management Tools, etc.