Site Reliability Engineer

The organization has recently upgraded its IT systems and continues to improve them. As a Live Operations Engineer, you’ll help maintain and enhance these critical safeguarding services by developing, testing, and supporting new and existing IT features., You will be responsible for designing and implementing tests, debugging, and defining corrective actions, and making stack regression proof. You will work closely with engineers to make sure releases and product launches run smoothly and meet the requirements of the Product. Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards, and also work close with the management/exec teams in implementing Quality Assurance strategies. Furthermore, you will lead on working with both business and technical colleagues to diagnose live issues, identify appropriate fixes and align with Product Owners and Delivery Managers to prioritise any urgent fixes.

• Advanced knowledge of software support/development methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive operational runbooks and support strategies
• Demonstrable experience of taking live issues through the Software Development Lifecycle from diagnosis to delivering to the end user
• Hands-on experience with BAT and UAT in advance of release to live.
• Hands-on experience with coordinating with technical and non-technical stakeholders assuring readiness for releases to live.
• Experience in debugging and working with engineers to diagnose and fix production defects.
• Experience in acting as a first technical point of call for investigation into production issues.
• At least 2 years experience within the last 5 years of AWS cloud infrastructure, relational databases (ideally MySQL) and working within projects that build and maintain Java applications based on a microservice architecture.