Desktop Support Engineer

• Providing day to day 1st and 2nd level support for both hardware and software
• Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
• Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
• Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).

• Working Experience of managing a Windows and Mac estate
• Working Experience of Microsoft 365 and Microsoft Intune
• Working Experience of Vulnerability and Patch Management of Endpoint Devices.
• Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
• High level of customer service and excellent communication skills;
• The ability to work to tight deadlines
• Work with hardware vendors to resolve equipment failures/problem
• Proactive intervention and monitoring to prevent incidents when required

What you bring

• Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
• As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
• A passion for technology
• The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
• Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
• Experience in SharePoint support would be highly desirable.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of ‘bank runs.’ It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-timeClearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.