Support Engineer

• Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
• Monitor production environments to ensure system stability and performance.
• Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
• Perform log analysis and root cause analysis to identify and resolve recurring issues.
• Manage problem records and drive long-term fixes through structured problem management processes.
• Support database operations, including querying and troubleshooting using Oracle and SQL.
• Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
• Collaborate with development and infrastructure teams to resolve complex technical issues.
• Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
• Support change management processes related to POS applications and releases.

• Strong experience in application support within POS or retail environments.
• Hands-on experience with Java (Core Java and J2EE).
• Experience in production support, monitoring, and incident management.
• Strong troubleshooting skills with experience in log analysis and root cause analysis.
• Experience working with databases such as Oracle and SQL.
• Familiarity with monitoring tools such as Splunk.
• Good understanding of ITIL frameworks and service management processes.
• Experience working with ticketing tools such as ServiceNow or similar platforms.
• Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Experience with Python scripting.
• Knowledge of PL/SQL.
• Basic understanding of AWS cloud services.
• Familiarity with Docker and container concepts.
• Knowledge of Kubernetes in a production support environment.
• Understanding of ITIL framework practices.
• Experience with ServiceNow or similar ticketing systems.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.