IT Support Specialist

• Install, configure, and maintain software and hardware on end-user devices (desktops, laptops, and peripherals).
• Provide advanced support for Windows-based environments and enterprise applications.
• Manage and support Active Directory, Microsoft Intune, and SCCM for endpoint administration.
• Set up and maintain user accounts, workstations, and access permissions.
• Diagnose and resolve complex issues related to Windows OS, applications, printers, and hardware.
• Monitor system performance and ensure stable and efficient IT operations.
• Support and maintain network devices including routers, switches, firewalls, and access points.
• Provide support for CCTV security systems and door access control systems.
• Ensure endpoint security through access controls, antivirus, backups, and firewall compliance.
• Perform system upgrades, patch management, and deployment of new software/hardware versions.
• Maintain accurate IT asset inventory and configuration documentation.
• Develop and maintain IT documentation, SOPs, and knowledge base articles.
• Manage and update tickets using ITSM tools such as ServiceNow.
• Provide on-site (“hands and feet”) support when required.
• Support backup and restoration of systems and data using approved procedures.
• Deliver end-user training and technical guidance.

We are seeking an experienced IT Support Specialist with over 3 years of hands-on experience in IT support, endpoint management, and workplace IT infrastructure. The ideal candidate will have strong technical expertise in troubleshooting hardware/software issues, managing enterprise systems, and ensuring reliable IT operations across the organization., * Strong troubleshooting skills across hardware, software, and operating systems.

• Deep knowledge of Windows OS environments and enterprise support.
• Hands-on experience with Active Directory, Microsoft Intune, and SCCM.
• Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP, VPN).
• Experience supporting printers, peripherals, and enterprise applications.
• Familiarity with ITSM tools (ServiceNow, Jira, Zendesk, etc.).
• Ability to handle complex incidents and escalations independently.
• Strong communication and user support skills.
• Excellent documentation and problem-solving abilities.

Language Requirements:

• English: Professional
• German: Professional, * Do you have hands-on experience troubleshooting Windows systems, Active Directory, Microsoft 365, hardware, and network connectivity issues?
• Do you have hands-on experience with SCCM for software deployment, patch management, and endpoint management?
• Are you legally authorized to work in Austria?

Experience:

• IT Support : 3 years (Required)