IT Process and User Support Officer

We are looking for an IT Process and User Support Officer to join our team in Belgium. In this role, you will support the implementation of regulatory and operational processes by improving the efficiency, usability, and user experience of business-critical IT platforms, with a particular focus on assessment and decision-making workflows. You will collaborate with business users, IT teams, and various stakeholders to optimize digital workflows, enhance user support services, and contribute to the continuous improvement of systems, tools, and operational procedures. What You Will Do on a Daily Basis

• Identify opportunities to streamline, optimize, and automate the updating of process information across different documents, tools, and platforms.
• Support users in the use of digital survey and collaboration tools, providing guidance and follow-up on user needs.
• Contribute to ongoing reflection and exploratory initiatives regarding the potential use of Artificial Intelligence in business processes and operational activities.
• Act as an interface between stakeholders and technical teams for the development and enhancement of dashboards and reporting solutions.
• Support the drafting, preparation, review, and updating of Standard Operating Procedures (SOPs) for various workflows.
• Develop detailed workflow subtasks and ensure alignment with corresponding IT processes and system functionalities.
• Provide user support and coordinate user testing activities, including issue management, follow-up, and feedback collection.
• Monitor and manage functional mailboxes, ensuring timely handling of requests and appropriate escalation where necessary.
• Draft periodic reports on user requests, business needs, prioritization, and the development of IT functionalities.
• Contribute to the continuous improvement of business processes, user guidance materials, and digital tools supporting operational activities.

Your Key Skills

• Business Process Improvement and Optimization
• User Support and Stakeholder Management
• Workflow Analysis and Documentation
• Standard Operating Procedures (SOP) Development
• User Acceptance Testing (UAT) and Issue Management
• Dashboard Development and Reporting
• Requirements Gathering and Process Mapping
• Digital Tools and IT Platform Management
• Artificial Intelligence Awareness and Innovation
• Communication and Cross-Functional Collaboration, You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. Diverse Projects Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. Skill Development Work in a knowledge-driven environment where you’ll continually develop both technical and professional skills through exposure to complex projects. Long-term Opportunities Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. Contributing to European Initiatives Make a meaningful impact on regional and global challenges. Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society. Join Axians At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at recruitment.axianslux@axians.com.

• At least 3 years of professional experience in similar roles or tasks.
• Experience supporting digital workflows, business processes, or IT-enabled operational activities.
• Strong organizational skills with the ability to manage multiple stakeholders and priorities.
• Excellent communication and user support skills.
• Proactive, service-oriented, and detail-minded approach to problem-solving.
• Interest in regulatory, public sector, or business process-driven environments.
• Interest in learning and adopting new IT tools and technologies.
• Ability to work effectively in a dynamic and multidisciplinary environment.