Application Support Agent Junior

We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.

What You Will Do on a Daily Basis

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;
• Identify problems, carry out analysis, and escalate issues to the development team in order to resolve the root cause;
• Keep end users informed of request status and progress;
• Participate in and prepare meetings with the development team, clients, and other stakeholders;
• Contribute to knowledge sharing within the team;
• Deliver online theoretical training to internal staff from the EU Institution;
• Participate in hands-on, on-site training sessions., * Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
• Diverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
• Skill Development: Work in a knowledge-driven environment where you’ll continually develop both technical and professional skills through exposure to complex projects.
• Long-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives: Make a meaningful impact on regional and global challenges.

• Higher education or equivalent relevant professional experience;
• At least 1 year of successful experience in a support role;
• English proficiency at minimum C1 level, both written and spoken, is mandatory;
• Good analytical skills and the ability to understand processes quickly;
• Solution-oriented, proactive, and reactive in addressing problems;
• Strong communication skills with a focus on customer satisfaction;
• Ability to work in an international and multicultural environment;
• Strong team player with excellent interpersonal skills;
• Ability to work well under pressure and to share knowledge with audiences at different levels.

Your Main Qualifications

• Knowledge of any other language is considered an asset;
• ITIL Foundation certification is considered an asset;
• Experience working in a European institution is considered an asset;
• EU Citizenship.