IT Support Specialist

As an IT Support Specialist at Tunezja, you will serve as the backbone of our technical operations, delivering exceptional service and technical support to our growing team.

• Technical Helpdesk Support: Handle 1st and 2nd-level IT support requests, troubleshooting hardware, software, network, and peripheral issues efficiently.
• Workspace Setup & Management: Provision, configure, and deploy laptops, workstations, and mobile devices for new and existing team members.
• User & Access Administration: Manage user accounts, permissions, and security access across cloud services, corporate directories, and internal tools.
• Maintenance & Security: Execute routine software updates, system patches, network checks, and assist with cybersecurity best practices.
• Documentation: Maintain clear, up-to-date IT documentation, troubleshooting logs, and internal knowledge-base articles to streamline future support.

• Experience: 2+ years of professional experience in IT support, helpdesk administration, or a similar technical role.
• Technical Expertise: Solid working knowledge of Windows and macOS environments, active directory/cloud identity tools, and basic network troubleshooting (TCP/IP, VPN, Wi-Fi).
• Customer-First Mindset: Strong interpersonal skills, patience, and a service-oriented approach to helping non-technical users overcome challenges.
• Language Skills: Fluent proficiency in German (C1/C2) and professional working proficiency in English.
• Background: A degree in Information Technology, computer science, or equivalent technical certifications (e.g., CompTIA, Microsoft).

Pulled from the full job description

• Employee mentoring program
• Paid housing
• Language training provided
• Company car, * Competitive Compensation: An attractive salary package with great benefits.
• Flexibility: Modern hybrid work model offering a healthy balance between remote flexibility and our Frankfurt office.
• Modern Infrastructure: Work with the latest hardware, software stacks, and enterprise cloud solutions.
• Growth & Learning: Dedicated opportunities for professional development, tech training, and certifications.
• Inspiring Culture: A diverse, dynamic, and welcoming team that values collaboration, innovation, and fresh ideas.

At Tunezja, we drive digital transformation by combining technical excellence with seamless user experiences. Headquartered in Frankfurt-the vibrant financial and technology capital of Germany-we empower businesses with reliable, cutting-edge IT frameworks. We believe that great technology is only as good as the team behind it. If you are a tech-savvy problem solver who thrives in a collaborative environment and loves keeping operations running smoothly, Tunezja is the right place to accelerate your career.