IT Support Engineer

We are seeking a skilled and reliable IT Support Engineer (L1/L2) to join our team in Frankfurt. The ideal candidate will be responsible for providing first and second-level technical support, ensuring smooth IT operations, and delivering excellent end-user support., * Provide L1/L2 support for hardware, software, and network-related issues

• Troubleshoot and resolve incidents related to desktops, laptops, printers, and mobile devices
• Install, configure, and maintain IT equipment and applications
• Manage user accounts, permissions, and access (Active Directory, Office 365, etc.)
• Support Windows OS environments and basic network connectivity issues
• Handle ticketing systems (e.g., ServiceNow, Jira, etc.) and ensure timely resolution
• Perform routine system checks and preventive maintenance
• Escalate complex issues to higher-level support teams when required
• Provide on-site support and assist users with IT-related queries
• Maintain documentation of issues, solutions, and processes

• Proven experience in IT Support (L1/L2 level)
• Strong knowledge of Windows operating systems and MS Office suite
• Familiarity with Active Directory, Office 365, and basic networking concepts
• Experience with ticketing tools (ServiceNow or similar)
• Good troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Fluency in English (German is a plus)

Preferred Qualifications

• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications)
• Experience in corporate or enterprise IT environments