Head of Paris IT Support (H/F)

IT Support

• Provide technical support jointly with the Global IT Support team on all IT Systems used by company staff. Including :
• Service followup for IT support through ticketeting tool service.
• Provide training to SCOR user on new systems.
• Identify issues and ensure temporary workaround to the business until resolution.
• Escalation of issues directly to tech teams responsible for each domain
• Project management to implement IT strategy for Paris site (and sites supported through Paris) - Windows 10, Safenet, Office 365, proxy rollout, U drive, Laptops. It also includes supporting IT team during the various phases of projects from collecting requirements to user testing and acceptance.
• Provide dedicated IT Support to the Chairman & CEO Office (main contacts for all IT related activities, including travel to personal houses)
• Manage asset :
• Manage Communication and Portable device lifecycles including evaluation, purchasing, and recycling: Evaluate (together with back-office team, service provider), propose, buy, install, and maintain HW/SW installations at customer site.
• Maintain Configuration Management Database (CMDB)

Visio Conference (VC) Support

• Provide VC Support as L2 if needed jointly with the Global IT Support team
• Provide dedicated VC Support to the Chairman Office.
• Point of contact for VC issue Escalation
• Maintain Configuration Management Database (CMDB)
• Provide training to SCOR users on VC systems
• Point of contact for VC SCOR partners

Management

• Coordination of the relationship with Paris Support supplier including daily activity and contract.
• Ensure outsourced KPI, SLA and XLA are implemented appropriately by the supplier
• Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Support/Account management processes / procedures and system support documentation.
• Co-Responsible with the head of EMEA IT Support for internal audits’ answer on IT support activity
• Point of contact between all SCOR teams for IT support related activity

Orders / Budget

• Co-Responsible with the head of EMEA IT Support for all Paris IT orders (software licenses, computers, monitors, smartphones…)
• Co-Responsible with the head of EMEA IT Support of his budget (IT orders, Artemys HNO, Orange, etc…)Co-Responsible with the head of EMEA IT Support to negotiate best prices to mix quality and budget management for SCOR for all providers, * May travel if needed in managed location by Paris IT Support (Brussels, Moscow, Madrid)

• Have a good communication with users

Skills and experience required

Experience / Training required: N/A

Personal skills

Ability to work independently and in pairs

Spirit of analysis and synthesis

Curiosity / open-mindedness / strength of proposal

Sense of contact and service

Demonstrate rigor and organization (respect for deadlines, reliability, reporting, etc.)

Situation intelligence

Skills

Windows 10 & 11

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.