Senior Investigator - Human Services Program Representative 2

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Flexible work hours may be permitted with supervisor approval.

This position exists to execute the responsibilities of the Commissioner of Human Services, pursuant to the provisions of the Human Services Licensing Act (HSLA), the Maltreatment of Minors Act (MOMA), and the Vulnerable Adults Act (VAA). Individuals in this position protect the health, safety, and welfare of children and vulnerable adults through the investigation of complex allegations of maltreatment and licensing violations involving individuals receiving a wide range of licensed services. These services are licensed by the Department of Human Services, or in some instances the Department of Corrections, and others including adult foster care; children’s residential facilities; and residential and day treatment services for substance use, mental health, or developmental disabilities. Upon completion of the investigation, additional recommendations, licensing sanctions, or corrective action plans can be ordered to ensure the ongoing safety of the children and vulnerable adults served in these facilities.

Responsibilities include, but are not limited to:

• Conduct maltreatment investigations in accordance with unit protocol and state and federal regulations.
• Summarize maltreatment determinations and actions taken in public documents that meet unit protocol and statutory requirements.
• Defend maltreatment determinations and licensing actions and sanctions through administrative reconsideration, fair hearings, and administrative hearing processes.
• Promote and maintain a positive team environment and relationships with internal and external partners and stakeholders.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Three (3) years of working experience using investigative techniques necessary to conduct investigations of comprehensive licensed social services programs.

Experience must demonstrate the following:

• Oversight of or monitoring compliance with state and federal rules, regulations, and laws governing licensed and regulated programs.
• Investigative methodology and techniques.
• Analyze investigative files and make determinations.
• Professional writing that demonstrates the ability to summarize information gathering and investigations.
• Technical skills, including typing and management of multiple databases.

Preferred Qualifications

• Comply with all applicable statutes, rules, regulatory standards, and policies impacting the Agency’s overall work environment, including but not limited to: Department of Human Services (DHS) Policies and Procedures, Affirmative Action, American with Disabilities Act, Prohibition of Sexual Harassment Policies, DHS Code of Ethics, DHS Code of Conduct, Minnesota IT Services(MNIT) Security Policies and Standards, Minnesota Management and Budget (MMB) Administrative Procedures, and MMB HR Policies and Procedure.
• Comply with all applicable statutes, rules, regulatory standards, and policies pertaining to this data, including but not limited to the Minnesota Government Data Practices Act (MGDPA), the Minnesota Health Records Act, and the Health Insurance Portability and Accountability Act (HIPAA).
• Write public documents that summarize the information obtained during investigations.
• The ability to manage a high volume of work while meeting established timelines.
• Culturally competent and professional oral communication skills to effectively gather information from diverse individuals.
• Effective relationship management to promote and maintain positive relationships with various internal and external stakeholders. This includes team members in the Licensing Division, DHS licensed providers and their staff, family members and guardians of those receiving DHS services, county partners, and law enforcement.
• Independent critical thinking and professional judgment necessary to respond in the field to various and unique investigation questions and situations.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

You must possess a valid driver’s license.

Candidate for this position is required to successfully pass a background investigation prior to employment. Background investigation components are as follows:

• Criminal background check