Change Management Specialist
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Role details
Tech stack
Requirements
8+ years of IT Service Management / Change Management experience. Strong ServiceNow Change Management expertise. Experience with CAB, Change Enablement, Change Calendar, and Change Governance. Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes. Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting. Strong ITIL knowledge; ITIL 4 Foundation required. Experience with Incident & Problem Management integration. Knowledge of DevOps/CI-CD change management and automation. Strong analytical, communication, stakeholder management, and leadership skills. Financial services/banking experience is preferred. ServiceNow CSA/CIS-ITSM certification is a plus. Preferred Experience Change automation / AI automation ServiceNow ITSM Risk and impact assessment Change-related KPI reporting Releasing audit-ready change records
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