Change Management Specialist

We are seeking an experienced Change Management Specialist to lead enterprise IT Change Management processes within a ServiceNow environment. The ideal candidate will have strong expertise in ITIL Change Enablement, ServiceNow Change Management, CAB facilitation, governance, compliance, and ITSM best practices to ensure efficient, low-risk technology changes across the organization. Key Responsibilities

• Manage and improve enterprise IT Change Management processes.
• Review, assess, and approve high-risk and high-impact change requests.
• Facilitate Change Advisory Board (CAB) meetings and document outcomes.
• Manage change calendars, blackout periods, and scheduling conflicts.
• Configure and administer the ServiceNow Change Management module.
• Design workflows, approval processes, notifications, and automation.
• Collaborate with Incident, Problem, Release, and Platform teams.
• Develop dashboards, reports, and KPIs for Change Management.
• Ensure governance, compliance, audit readiness, and process adherence.
• Drive continuous improvement and change automation initiatives., IT Change Management, ServiceNow Change Management, ITIL 4, IT Service Management (ITSM), Change Advisory Board (CAB), CMDB, Configuration Items (CI), Change Enablement, ServiceNow, IT Governance. One-Line Summary IT Change Management ServiceNow ITIL 4 CAB ITSM CMDB Change Enablement Governance Compliance ServiceNow Reporting DevOps CI/CD

• 8+ years of IT Service Management (ITSM) experience.
• Strong hands-on experience with ServiceNow Change Management.
• Experience facilitating Change Advisory Board (CAB) meetings.
• Strong knowledge of ITIL 4 Change Enablement best practices.
• Experience with CMDB and Configuration Items (CI).
• Strong reporting and analytics experience using ServiceNow.
• Excellent communication and stakeholder management skills.
• ITIL 4 Foundation Certification required.

Preferred Qualifications

• Banking or Financial Services industry experience.
• Experience implementing Change Automation initiatives.
• Knowledge of DevOps and CI/CD change processes.
• ServiceNow CSA and CIS-ITSM certifications.
• Advanced ITIL certifications preferred.