IT Help Desk Technician

ttg Talent Solutions

Miami, FL, United States

3 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$41,600.0 - $52,000.0

Working hours

Shift work

Job source

indeed.com

Tech stack

JIRA Backup Devices Data Integrity Desktop Computing Networking Basics Remote Desktop Services Software Deployment Software Project Management TeamViewer Backup and Restore Information Technology Laptops

+2 more

Zendesk Hardware Debugging

Job description

Technical Support: Respond promptly to employee inquiries via email and phone, providing clear, step-by-step guidance to resolve technical issues. Office 365, Active Directory, CompTIA No requirement but a plus
Systems Administration: Set up user accounts, manage email configurations, handle access permissions, and perform routine password resets and account unlocks.
Hardware & Software Management: Install, configure, and maintain computers, laptops, and mobile devices; manage software installations, updates, and hardware diagnostics.
Infrastructure Maintenance: Perform basic network troubleshooting and ensure data integrity through regular system backups.
Operational Excellence: Maintain accurate records for tracking and reporting purposes; coordinate hardware replacements and follow up with users to ensure total issue resolution.

Requirements

Technical Knowledge: Proven experience diagnosing hardware, software, and network problems within a professional IT environment.
2 years of experience providing solutions with Remote Desktop, PC/Mobile Setup, Hardware Repair, Network Basics, Backups, and Ticket Documentation.
Systems Familiarity: Basic knowledge of IT systems, networks, and mobile device configuration. zendesk, Jira, Anydesk, Teamviewer
Soft Skills: Excellent communication skills, patience, and a service-oriented mindset.
Organization: Strong time management skills and the ability to maintain organized records in a fast-paced environment.
Availability: Ability to start immediately and adhere to the specified early morning shift.