IT Operations Analyst III (US)

• Support and troubleshoot Microsoft Office Suite applications and Windows operating systems.

• Maintain working knowledge of workstation drivers, configurations, and associated support tools.

• Prior experience in a technology service desk or desk side support environment preferred.

• Strong troubleshooting and problem-solving skills with the ability to diagnose issues across hardware, software, and network components

• Knowledge of enterprise tools such as Active Directory, SCCM/Intune, and remote support utilities.

• Experience with device imaging, provisioning, and deployment process

• Understanding of basic networking concepts (e.g., VPN, Wi-Fi connectivity, IP configuration).

• Ability to manage and prioritize multiple support requests in a fast-paced environment.

• Excellent customer service and communication skills, with the ability to translate technical concepts for non-technical users.

• Familiarity with incident, request, and asset management. Knowlage of Service now is an asset

• Experience supporting peripherals such as docking stations, monitors, printers, and mobile devices.

• Strong documentation skills, including maintaining accurate ticket updates and knowledge base articles.

• Commitment to continuous improvement and adoption of new tools, processes, and technologies., + Undergraduate degree or Technical Certificate

• 2-3 years relevant experience

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards), We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

• Working as a TD Technician in our NY Genius Bar, supporting TD colleagues with technology issues pertaining workstation devices (desktop/ Laptop)

• Provide in-person technical support to TD colleagues for workstation devices, including desktops and laptops., TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.