WeAreDevelopers Logo WeAreDevelopers
Sign in
For You LIVE
Back

Desktop Support Technician

Iron Service Global Inc
Deerfield, IL, United States
3 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$43,680.0 - $45,760.0
Working hours
Regular working hours
Job source
indeed.com

Tech stack

Microsoft Windows Active Directory Desktop Computing Issue Tracking Systems Virtual Private Networks (VPN) Microsoft Office Remote Desktop Services Wi-Fi Technology Laptops Servicenow User Accounts

Job description

  • Provided first-line technical support to end users via phone, email, and ticketing systems
  • Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office
  • Managed user accounts, password resets, and access permissions using Active Directory
  • Installed, configured, and maintained desktops, laptops, printers, and other peripherals
  • Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance
  • Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration)
  • Escalated complex technical issues to Level 2/3 support teams
  • Delivered remote support using tools like Microsoft Teams and Remote tool

Requirements

Do you have experience in Windows Remote Desktop?, * Desktop support: 1 year (Required)

  • Active Directory: 1 year (Required)
  • Windows Remote Desktop: 1 year (Required)

Benefits & conditions

$21 - $22 an hour - Full-time, Contract, Pulled from the full job description

  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Life insurance, * Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on indeed.com

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:32 min

Ensuring secure and reliable connectivity for remote employees

Kyle Daigle · Coffee With Developers

3:44 min

Domain modeling for multi-user scalable account systems

Bartosz Pietrucha · JS Congress

56 sec

Integrating automated approval workflows into the portal

Markus Eisele Markus Eisele · WWC 2025

1:05 min

Establishing access through laptop farms and unwitting facilitators

George Proorocu George Proorocu · WWC Europe 2026

59 sec

Validating tech headlines on Meta and cell aging

Chris Heilmann +1 · LIVE

2:27 min

Establishing a simulated technical environment for the workflow demo

Tobias Dunn-Krahn · LIVE

Videos

See all
Agentic employees in world's most downloaded FinTech app thumbnail
30:37
WWC Europe 2026 • about 1 month ago

Agentic employees in world's most downloaded FinTech app

Sasa Fajkovic

Full-stack role-based authorization in 45 minutes thumbnail
43:12
JS Congress • over 4 years ago

Full-stack role-based authorization in 45 minutes

Bartosz Pietrucha

Applying Agile Principles to Incident Management thumbnail
37:33
LIVE • over 5 years ago

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

Synthetic Insiders: The New AI Risk to Your Org thumbnail
24:46
WWC Europe 2026 • about 1 month ago

Synthetic Insiders: The New AI Risk to Your Org

George Proorocu

Swapping Low Latency Data Storage Under High Load thumbnail
22:32
WWC 2023 • almost 3 years ago

Swapping Low Latency Data Storage Under High Load

George Asafev

AI in Production: applied AI & enterprise use cases thumbnail
29:42
WWC Europe 2026 • about 1 month ago

AI in Production: applied AI & enterprise use cases

Mohak Chadha

Related articles

See all