Level 1 Technical Support Technician

Answer inbound support tickets and calls, and resolve common issues like password resets, printer problems, software installs, and basic connectivity troubleshooting

• Set up new workstations and support onboarding and offboarding tasks

• Document your work clearly and escalate more complex issues to Level 2 with good notes

• Learn our tools, procedures, and ticketing system, and build toward handling more on your own over time

• Build hands-on skills in Windows, Microsoft 365, Google Workspace, and basic networking with guidance from senior technicians

• Provide friendly, patient support to end users, including people who aren’t comfortable with technology

All-Access Infotech is looking for a Level 1 Technical Support Technician to join our Service Desk team - and start a real career in IT. This role is built for people early in their IT journey, including recent graduates or current students with a degree or coursework in IT, computer science, or cybersecurity who haven’t had the chance to build hands-on, real-world experience yet, as well as self-taught tech enthusiasts and career-changers. We’re not looking for years of professional experience. We’re looking for the right foundation and the right attitude: a strong work ethic, genuine curiosity about technology, and the drive to keep learning.

Whether your background is a degree program, personal projects, or both, you don’t need on-the-job experience to apply. You need to be reliable, coachable, and hungry to grow. If you’re studying IT or cybersecurity and looking for your first real-world opportunity, if you’ve built your own PC or tinkered with a home network, or if you just can’t stop looking things up when something breaks - we want to talk to you. We’ll help you turn what you already know into real-world skills, and support you in earning the certifications to back it up., A degree, coursework, or self-study in IT, computer science, cybersecurity, or a related field - OR hands-on personal experience with technology. We care about your foundation and attitude, not which path you took to get here

• A strong work ethic and reliability - you show up, you follow through, and you take ownership of your work

• Comfortable with everyday technology and willing to learn systems you haven’t used before

• Self-motivated - you look things up, ask good questions, and take initiative instead of waiting to be told

• Clear, professional, and patient communication with people of all technical comfort levels

• Able to work on-site full-time - this role is not remote or hybrid

• Willingness to pursue industry certifications (such as CompTIA A+ or Network+) as part of your growth here

Nice to Have (Not Required)

• Prior internship, help desk, or customer service experience

• Class projects, labs, or personal projects in networking, security, or systems administration

• Hands-on experience building, repairing, or troubleshooting computers or home networks, We hire for humble, hungry, and smart - and for this role, hungry matters most. If you’re the type who takes something apart just to see how it works, and who finishes a shift wanting to learn one more thing, we want to hear from you.

Pulled from the full job description

• Health insurance
• Paid time off

• Dental insurance, Health insurance

• Dental insurance

• Paid time off

Work Location: In person

Pay: $20.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• This role pays $20.00-$26/hr based on experience. Does this align with your compensation expectations?
• This position requires full-time, in-person work at our office location - it is not remote or hybrid. Are you able and willing to work on-site full-time?”

All-Access Infotech provides managed IT services, cybersecurity, cloud services, and technology support for small and medium-sized businesses. We help clients operate more securely, efficiently, and confidently through proactive support and a strong client experience.