IT Service Specialist - Support. Technology. Projects.

As a member of our IT service team, you will be responsible for the technical implementation of our clients’ digital connectivity and will actively contribute to the further development of our IT landscape.

• User & Customer Service
• Supporting our data providers and hospital clients
• Handling service and support requests (1st through 3rd level, depending on experience)
• Analyzing and resolving hardware and software issues
• Installation, configuration, and commissioning of hardware and software
• Support for rollouts
• Operations & Further Development
• Collaboration on the implementation of new IT solutions
• Participation in cross-departmental IT projects
• Collaboration with the IT Infrastructure team on complex technical issues
• Collaboration with external service providers
• Documentation of solutions and operational processes
• Adherence to defined processes and quality standards
• Working Independently
• Depending on your experience, you will independently manage individual business applications or technical areas and continuously develop them further., * Diverse tasks utilizing modern IT
• Opportunity to contribute to exciting digitalization projects
• Independent work
• Personalized training and professional development opportunities
• Modern work tools
• Flexible work hours
• A motivated team with short decision-making paths
• Various employee benefits: Childcare allowance, employee discounts, Wellpass, and much more

Every day, our IT team ensures that our sample submitters and hospital clients can work reliably. To this end, we actively drive the digitization of our laboratory and hospital processes.

As an IT Service Specialist, you’ll work independently within your area of responsibility and actively contribute to the continuous improvement of our IT services.

You’ll contribute your ideas, take responsibility for your tasks, and support the team in successfully implementing projects and technical changes.

Do you want to do more than just process tickets-do you want to help develop technical solutions, support projects, and actively shape modern IT? Then we look forward to getting to know you.

To strengthen our IT service team, we are looking for a dedicated IT Service Specialist (m/f/d)

• Completed vocational training as an IT specialist (system integration), IT systems electronics technician, or a comparable qualification
• Alternatively, several years of professional experience in IT services or IT support
• Strong knowledge of Microsoft Windows
• Experience working with networks and standard IT infrastructures
• A structured, independent, and solution-oriented approach to work
• Strong service and customer focus
• Excellent communication skills and the ability to work well in a team
• Good German language skills are required for communication in support

The following are also desirable:

• Experience in the healthcare sector or KRITIS environment
• Experience with ticketing and documentation systems
• Class B driver’s license