ServiceNow SIR Implementation Specialist

AgreeYa is a global system integrator and looking for an ServiceNow SIR Implementation Specialist, who will be responsible for configuring the core ServiceNow Security Incident Response capabilities using an OOB-first approach. This role will focus on translating the agreed SIR process into configuration across roles, groups, playbooks, routing rules, escalation logic, risk calculator, inbound email, security tags, SLAs, and foundational process setup.

• 5 to 8 years of experience in ServiceNow configuration, preferably with SecOps, SIR, ITSM, workflow configuration, and operational process enablement.
• Hands-on ServiceNow configuration experience.
• Working knowledge of ServiceNow Security Incident Response.
• Experience with ServiceNow roles, groups, forms, lists, workflows, assignment rules, escalation rules, SLAs, notifications, and inbound actions.
• Understanding of OOB configuration versus customization trade-offs.
• Familiarity with ServiceNow SecOps concepts, playbooks, and risk scoring.
• Ability to work with business and security stakeholders during workshops.
• Strong documentation discipline for configuration evidence and handoff.
• Ability to support a compressed Q4 delivery timeline.

Education Required:

• Bachelor s degree in computer science, Information Technology, Engineering, or equivalent practical experience.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.