Tech Support Specialist

As a Tech Support Specialist, you’ll be the go-to problem solver for our merchants, delivering friendly, knowledgeable support on everything from network issues to point-of-sale setups. You’ll join a fast-paced, collaborative team that takes pride in resolving issues quickly and thoroughly. If you love tackling technical challenges, helping others, and working in a role where no two days are the same, we’d love to hear from you!, * Deliver top-notch technical support to merchants via phone, email, and support tickets

• Troubleshoot hardware and software issues, including payment terminals, POS systems, and network connectivity
• Guide customers through setup, configuration, and diagnostic steps with clarity and patience
• Manage a personal queue of support tickets, ensuring timely, accurate, and complete resolution
• Document all customer interactions thoroughly in internal systems
• Collaborate with other teams (e.g., Applications, Finance) to resolve complex or cross-functional issues
• Proactively follow up to ensure successful outcomes and customer satisfaction
• Prioritize tasks in a fast-paced environment while meeting internal SLAs and response time targets
• Handle sensitive customer data in compliance with security and confidentiality standards
• Serve as a knowledgeable, professional representative of PayBright’s values in every interaction, At PayBright, we pride ourselves on honesty, tenacity, and reliability-values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way-delivering exceptional service and maintaining excellence across the board.

Do you have experience in Typing?, Do you have a Bachelor’s degree?, Required:

• Bachelor’s degree
• 2+ years of experience in technical support or customer service
• Strong written and verbal communication skills with a focus on clarity and empathy
• Solid troubleshooting and problem-solving abilities, even under pressure
• High attention to detail and strong organizational skills
• Positive, team-oriented attitude with a willingness to learn
• Comfortable navigating CRMs and support platforms
• Strong typing skills (minimum 45 WPM)
• Hybrid schedule (on-site in Raleigh, NC, four days per week)

Preferred:

• Experience working in merchant services or the payments industry
• Comfort with Mac OS and MacBook

Pulled from the full job description

• Referral program
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, $20.00 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Paid sick time
• Referral program
• Vision insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

PayBright is a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where accuracy and execution matter.