Technical Customer Support Specialists

• Provide technical support via phone, email, and remote tools
• Assist merchants with device setup, software, and account configuration
• Troubleshoot issues across Windows and macOS environments
• Support basic network and connectivity issues (TCP/IP, VPN, gateways)
• Accurately manage account data, billing adjustments, and CRM documentation
• Track and resolve issues using ticketing/help desk systems
• Communicate technical solutions clearly to non-technical users
• Collaborate with internal teams, agents, and partners

Do you have experience in macOS?, * Experience in customer support, technical support, help desk, or IT-related roles

• Strong communication and problem-solving skills
• Comfortable working with computers, CRMs, spreadsheets, and email
• Detail-oriented and organized
• Able to thrive in a fast-paced environment
• Fintech, payments, or POS experience is a plus but not required
• Certifications (CompTIA A+, Network+, etc.) are a plus, not required, * Merchant Services: 2 years (Required)
• Technical support: 1 year (Required)
• POS: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)
• Thai (Preferred)

Pulled from the full job description

• Paid training