Tech Support Specialist

• Deliver top-notch technical support to merchants via phone, email, and support tickets
• Troubleshoot hardware and software issues, including payment terminals, POS systems, and network connectivity
• Guide customers through setup, configuration, and diagnostic steps with clarity and patience
• Manage a personal queue of support tickets, ensuring timely, accurate, and complete resolution
• Document all customer interactions thoroughly in internal systems
• Collaborate with other teams (e.g., Applications, Finance) to resolve complex or cross-functional issues
• Proactively follow up to ensure successful outcomes and customer satisfaction
• Prioritize tasks in a fast-paced environment while meeting internal SLAs and response time targets
• Handle sensitive customer data in compliance with security and confidentiality standards
• Serve as a knowledgeable, professional representative of PayBright’s values in every interaction, At PayBright, we pride ourselves on honesty, tenacity, and reliability-values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way-delivering exceptional service and maintaining excellence across the board.

Do you have experience in Typing?, Do you have a Bachelor’s degree?, As a Tech Support Specialist, you’ll be the go-to problem solver for our merchants, delivering friendly, knowledgeable support on everything from network issues to point-of-sale setups. You’ll join a fast-paced, collaborative team that takes pride in resolving issues quickly and thoroughly. If you love tackling technical challenges, helping others, and working in a role where no two days are the same, we’d love to hear from you! In this role, we’re looking for someone who combines strong communication skills with a calm, solution-focused mindset and a genuine commitment to helping customers succeed. The ideal candidate can explain technical information in a clear, simple way, stay composed under pressure, and confidently work through issues from start to finish. They take full ownership of customer concerns, follow through until resolution, and know when to escalate with complete and accurate context. Attention to detail, consistency, and reliability are essential, along with the ability to prioritize multiple requests in a fast-paced environment. Most importantly, we value someone curious, coachable, and proactive-someone who doesn’t just respond to issues but works to understand root causes and continuously improve the customer experience., Required:

• Bachelor’s degree
• 2+ years of experience in technical support and customer service
• Strong written and verbal communication skills with a focus on clarity and empathy
• Solid troubleshooting and problem-solving abilities, even under pressure
• High attention to detail and strong organizational skills
• Positive, team-oriented attitude with a willingness to learn
• Comfortable navigating CRMs and support platforms
• Strong typing skills (minimum 45 WPM)
• Hybrid schedule (on-site in Raleigh, NC, four days per week)

Preferred:

• Experience working in merchant services or the payments industry
• Comfort with Mac OS and MacBook

Pulled from the full job description

• Referral program
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, $20.00 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Paid sick time
• Referral program
• Vision insurance
• Schedule & Location:
• Monday-Friday, with weekend hours as needed.
• This is a full-time role (40 hours per week) requiring on-site presence in our Raleigh, NC office.

Equal Opportunity Statement:

PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $20.00 per hour, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

PayBright is a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where accuracy and execution matter.