Implementation and Integration Support Specialist

We are hiring an Implementation and Integration Support Specialist on our POS Desk team. This position will run POS implementations from sale to go-live, making sure each merchant is set up with the right system and actually able to process.

This role is part project manager, part product expert. You will answer inbound questions, troubleshoot gaps, research new integration options, and ensure agents and merchants are using the right tools for their business. The right person will be able to evaluate business needs, recommend software and integrations, coordinate vendors and internal teams, and track every step of the rollout to keep deals moving and prevent issues., * Take full ownership of implementation projects from kickoff to go-live, driving timelines and keeping every step on track

• Lead discovery calls with merchants/agents to identify needs and recommend the right POS systems and integrations
• Orchestrate seamless handoffs between PayBright, POS vendors, and internal teams to keep deals moving
• Oversee deployments end-to-end (menu builds, equipment, training, installation, and launch)
• Act as a product expert, able to assist merchants with technical issues or challenges during onboarding
• Maintain clean, accurate CRM data to ensure full visibility into pipeline and activity
• Build and continuously strengthen our internal database of POS integrations
• Identify and evaluate new integration opportunities, including niche and vertical-specific solutions
• Enhance internal knowledge resources with real-world context and insights that improve team performance
• Own reporting on POS and integration activity, ensuring data is accurate and actionable
• Prepare clear, accurate documentation for agents and merchants to keep deals moving smoothly
• Deliver targeted product demos as needed to support deal momentum (less than 10% of time)

Do you have experience in Time management?, Do you have a Bachelor’s degree?, * Solid understanding of how software system integrations (POS, payments, booking, etc.)

• Technical aptitude - able to quickly learn systems, tools, and integrations
• Strong communication skills - clear, direct, and professional
• Strong organization and time management - able to manage multiple projects at once
• Comfort working independently in a fast-paced environment
• Attention to detail and follow-through, * Bachelor’s degree
• 3+ years of experience in customer service, hospitality, technical support, or software/integration environments
• Experience in merchant services, payments, or POS systems preferred, * Bachelor’s (Required), * Hospitality: 2 years (Required)
• Problem-solving and troubleshooting: 2 years (Required)
• Sales : 2 years (Required)
• Financial services: 1 year (Preferred)
• Sales Skills: 2 years (Preferred)
• Technical Acumen : 2 years (Required)
• CRM systems Ticketing/support tools: 1 year (Preferred)

Work Location: Hybrid remote in Raleigh, NC 27612

Pulled from the full job description

• Referral program
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time, * Full-time
• Monday-Friday, with occasional weekend hours as needed
• Hybrid schedule (on-site in Raleigh, NC four days per week), * Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid sick time
• Paid holidays
• 401(k) retirement plan with company match

Company Culture: At PayBright, we pride ourselves on honesty, tenacity, and reliability-values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way-delivering exceptional service and maintaining excellence across the board.

Equal Opportunity Statement: PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

PayBright is a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution matters and details cannot slip.