National Helpdesk Controller

As a Control Room Operator, you will play a key role in supporting the day-to-day running of our operations. Your responsibilities will include:

• Monitoring rotas and ensuring effective shift coverage.
• Responding to incidents and escalating reports to clients as required.
• Managing CCTV incidents and ensuring they are logged and resolved efficiently.
• Providing general operational support to ensure smooth service delivery.
• Esculating issues to National accounts managers across the UK.
• Covering site sickness and call offs.
• Using softwere Like Teams, Timegate, Outlook.

• Strong organisational and communication skills.
• Ability to remain calm under pressure and work effectively in a fast-paced environment.
• Strong computing skills and ability to operate a variety of systems (all training will be provided)

Required:

• Previous supervisory experience in the security sector (Esential)
• Strong attention to detail and ability to work independently.
• Good administrative and reporting skills.
• Flexibility to travel between sites company vehicle provided .
• Clean driving license.
• Valid SIA Door Supervision Licence., * Supervisory/Managerial: 3 years (required)

Employee mentoring programme, Employee discount, Gym membership, Life insurance, Free parking, Store discount, Company pension, On-site gym Permanent, Full-time Overtime Glasgow G67 2XX, Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Store discount

Portal Security is a trusted provider of professional security services, committed to delivering excellence across all our operations. We are currently expanding our team and looking for Control Room Operators to support our growing client base.