System Analyst

• Receive and manage ServiceNow tickets, meet with requestors to clarify needs, and execute work in Cornerstone.
• Test and troubleshoot eLearning modules for functionality and cross-platform compatibility.
• Upload, configure, and version digital learning content with accurate metadata and accessibility settings.
• Build and maintain structured learning paths, curricula, journeys, and channels aligned to business needs.
• Create and manage course assignments and assignment groups for compliance and development programs.
• Partner with learning consultants, designers, facilitators, and program managers for timely deployments.
• Provide guidance to end users and stakeholders on LMS/LXP capabilities and best practices.
• Identify process improvements, automation options, and platform enhancements to improve learner experience.
• Maintain procedures, controls, and required documentation, including cases, spreadsheets, and audit support.

We are seeking a Learning and Performance Support Analyst to join our dynamic team. The ideal candidate will have strong experience in Cornerstone OnDemand administration, LMS/LXP operations, and ticket-driven support and a proven ability to manage multiple priorities, execute accurate course deployments, and maintain data integrity., * 3+ years hands-on experience with Cornerstone OnDemand LMS administration.

• Experience managing content, curricula, and users, including learning object uploads, metadata, and version control.
• Experience with organizational units and groups, including static and dynamic groups, CSV uploads, exclusions, and criteria edits.
• Familiarity with SCORM, xAPI, and eLearning content standards and uploads.
• End-to-end content and interoperability testing across environments, validating launch behavior, scoring, completion, and transcript updates.
• Proficiency with LMS reporting, including Standard Reports and Reporting 2.0, with strong data literacy.
• ServiceNow or similar ticketing system experience.
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Strong communication, consultation, collaboration, and technical troubleshooting skills.

Preferred Skills:

• Data integrity and audit-conscious handling of compliance learning data.
• Experience with LXP platforms such as Cornerstone EdCast, including Smart Cards, Pathways, Learning Journeys, and Channels.
• Familiarity with LXP permissions, governance, and LMS-LXP content synchronization.
• Proficiency in Microsoft Excel, including pivot tables and data validation, and LMS reporting tools.

Work Schedule & Environment:

• Hybrid schedule with at least 3 days onsite. Typical start between 7:00 a.m. and 9:00 a.m. Eight-hour shift with a one-hour lunch.
• No possibility of conversion at this time.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.