US_Training System Specialist Admin II_CO

• Serve as a primary point of contact for Training & Enablement system administrative needs and requests.
• Process enablement and technology administration requests with a focus on LMS and LXP systems.
• Manage user and customer requests, including enrollments, assignments, and learner support.
• Send personalized communications and manage CRM, LMS, and LXP source data to ensure accuracy.
• Provide ongoing learner support, including troubleshooting, follow-ups, progress monitoring, reporting, and visibility to teams.
• Engage with trainers, developers, managers, and field personnel to coordinate learning programs.
• Consult on processes, operations, and execution of training requests, escalating issues as required.
• Promote best practices aligned to RDC Training & Development goals and priorities.
• Maintain and continuously improve quality systems, processes, and documentation.
• Participate in special projects and contribute to process improvement initiatives.

We are seeking a Training System Specialist to join our team. The role focuses on system administration for Training & Enablement platforms and processes. The ideal candidate will have strong experience in Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platforms, ServiceNow, and Google Suite and a proven ability to process training requests, maintain high-quality data, deliver learner support, and drive process improvements. This is a system administration role, not a content creation role., * Bachelor’s degree, or Associate’s degree with 3 years of related experience, or equivalent work experience.

• Thorough understanding of training and learning business processes.
• Proficiency with Learning Management Systems and Learning Experience Platforms.
• Experience with ServiceNow and productivity suites such as Google Suite.
• Strong communication and stakeholder management abilities with outstanding customer service skills.
• Excellent problem-solving and analytical skills to resolve routine and complex issues independently.
• Ability to manage multiple priorities in a fast-paced, changing environment with composure and flexibility.

Preferred Skills:

• Proficiency with SuccessFactors, Cornerstone, or other LMS platforms.
• Proficiency with Microsoft tools and/or Google Suite.

• 1st shift, 8am-5pm EST, Monday-Friday
• Hybrid schedule: 3 days on site and 2 days remote after training
• Planned office work location: Indianapolis - Hybrid, * Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.