Computer Technician

As a first point of contact for City employees, you’ll play a critical role in keeping our technology running smoothly. From troubleshooting software glitches to setting up new systems, you’ll be supporting employees across all City departments. What You’ll Do:

• Provide top-notch IT support to City employees across 124 locations
• Troubleshoot and resolve a variety of technical issues, from software installations to printer problems
• Utilize Engine Service Desk software to track and manage service requests efficiently
• Collaborate with other IT teams to escalate complex issues and ensure smooth operations
• Use remote support tools and on-site visits to keep our technology running seamlessly

Why Join Us?

• Gain hands-on experience with nearly 400 software systems
• Make a real impact by supporting the technology behind vital city services - including Police and Fire
• Be part of a dynamic and knowledgeable team in a fast-paced environment

If you’re passionate about technology, love problem-solving, and want to make a difference in your community, we’d love to hear from you!

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, Experience, Education, and Training

• Requires graduation from an accredited college or university with a Bachelor’s degree in Computer Information Systems or a related area;
• Substantial work experience within computer environments may be substituted for the formal education on a year-for-year basis.

Licensing/Certification

• Obtain certification as a HDI Support Center Analyst and CompTIA A+ Certification within probationary period.