Desktop Support Technician

Day to day varies from phone/email, project-based work Responding to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications Support new hire deployments, as well as RTO projects and office moves Network connectivity troubleshooting & control room support Maintaining hardware inventory in designated site pantry & inventory management tools Shipping and receiving of assets Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution

Do you have experience in VPN management?, 5+ years of Experience as Deskside Support Specialist (hardware configuration & support) Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications Prior experience troubleshooting utilizing remote support tools Prior ServiceNow ticketing system experience. Ability to troubleshoot first call resolutions while being able to multitask hardware related issues Prior experience in imaging workstations (desktops/laptops) VPN and VDI support experience required Support End-User projects supporting IT & business operations Effectively work with cross functional teams to deliver on IT & business objectives Support Installs, Moves, Adds, & Changes Call center support experience, preferred Prior inventory management of corporate assets required Prior enterprise printer support required Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization Ability to lift 25 lbs.