Information Technology Specialist

• Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
• Provide technical support to the user devices (Laptops, PC?s, printers).
• Provide technical support to the shop floor devices (PC?s, handhelds, label printers, printers).
• Provide support to critical meetings.
• Responsible for the good deployment of the IT standards on hardware, software and processes.
• Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
• Diagnoses customer issues and assigns appropriate support, if outside scope of support
• Installs and maintains hardware and software
• Works with next level of support for the resolution of issue
• Conveys customers? perspective to project teams responsible for newly implemented products and existing product enhancements.

• Associates or Bachelors Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience
• 1-3 years related professional experienc.
• Experience working on Windows 10/11 based devices
• Experience working with Office tools
• Knowledge on handhelds
• Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.), a plus

3.13.1 out of 5 stars Danville, KY 40423 $30 - $37 an hour - Temporary, Temp-to-hire, Contract