Desktop Support Tech I

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests, resolving Level I incidents in accordance with established Incident Management policies, and escalating issues as appropriate. The position also supports desktop-related project tasks and assists in maintaining standardized hardware and workstation configurations across the organization.

This role requires a strong focus on customer service, documentation, and adherence to healthcare IT standards. The Desktop Support Technician I works independently to prioritize tasks while following defined escalation paths and service level agreements (SLAs).

• Associate’s degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience.
• Healthcare IT support experience preferred.
• Proven ability to troubleshoot and support Windows desktop operating systems.
• Experience supporting Microsoft Office, Outlook, and internet-based applications.
• Ability to repair and support desktop and laptop hardware (HP and/or Macintosh preferred).

• Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow preferred.

• CompTIA A+, Microsoft Certified Professional (MCP) certifications preferred.

• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while following established processes and escalation procedures.
• Proven ability to work effectively with non-technical users at all organizational levels.

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs