Electronics Trade-In Specialists | Computer Repair Technician

As an Electronics Trade-In Specialist, you’ll be the face of Computer Overhauls, welcoming customers to our bustling New York City retail store. You’ll manage the front office with confidence and work directly with clients to assess, test, and purchase their electronics, ensuring a seamless trade-in experience. On the sales side, you’ll guide customers in selecting the ideal devices-whether it’s pinpointing the perfect laptop for their needs or explaining the difference between a 10th-gen CPU and a 12th-gen powerhouse. When you aren’t working with customers you will be wiping, imaging, and repairing items that have been traded in. This is a hands-on role where your technical expertise and customer service skills will shine., * Be the first point of contact, delivering exceptional service to customers buying or selling electronics.

• Evaluate and test devices (Macs, PCs, iPhones, iPads, drones, etc.), ensuring accurate assessments and fair trade-in offers.
• Assist customers in choosing the right tech, from explaining GPU specs (8GB vs. 16GB VRAM) to matching laptops to their unique needs.
• Manage front-office operations with professionalism and efficiency.
• Perform technical tasks like formatting laptops, installing drivers, and restoring systems to peak performance.

Are you passionate about technology and thrive in a dynamic, customer-focused environment? Do you have a knack for troubleshooting hardware, configuring devices, and helping people find the perfect tech solutions? If you’re adept with Macs, PCs, iPhones, iPads, cameras, drones, and more-and love delivering top-notch service-we want you to join our team!, * 2+ years in customer-facing sales or tech support roles (experience at Best Buy, Geek Squad, Apple Store, or Genius Bar is a big plus!).

• 2+ years of hands-on technical experience with Macs and PCs-think OS installations, driver updates, and hardware diagnostics.
• Technical Know-How:
• Deep knowledge of Mac, PC, iPhone, iPad, Vision Pro, graphics cards, and DJI drones.
• Comfortable distinguishing CPU generations, identifying storage types (HDD/SSD/Fusion), and understanding display resolutions (FHD/QHD/UHD).
• Proficiency in Windows (formatting, driver management, activation) and Mac OS (system specs, OS versions, restores).

Customer Service Excellence:

• A warm, patient, and professional demeanor-both in-person and over the phone.
• Ability to handle retail customer service needs for trade-in, shoppers and returns.

Reliability:

• Punctual and dependable-our small team counts on you!
• Comfortable working full shifts without smoking or vaping (we’re a smoke-free workplace).
• Dog-friendly attitude (our office Golden Retriever might just become your new coworker!)., * Computer Repair: 2 years (Required)

Pulled from the full job description

• Paid time off
• Employee discount, * Monday, Tuesday, Wednesday, Friday: 11:00 AM - 8:00 PM
• Saturday: 11:00 AM - 5:00 PM
• Closed Thursday & Sunday

Why Join Us? At Computer Overhauls, you’ll work with cutting-edge tech, engage with a diverse clientele, and grow with a recognized leader in the electronics trade-in space. If you’re ready to bring your skills to a fast-paced, rewarding role in the heart of NYC, we’d love to hear from you!

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Employee discount
• Paid time off

Computer Overhauls is a small, tight-knit team of eight passionate professionals-and NYC’s go-to destination for buying and selling premium consumer electronics. From Macs and PCs to iPhones, iPads, drones, and cameras, we handle it all with expertise and care. Our reputation speaks for itself: we’ve been spotlighted by the New York Times, USA Today, and Entrepreneur, and proudly earned a spot on the Inc. 5000 list of America’s fastest-growing companies in 2017, 2018, and 2019. Join us, and become part of a celebrated legacy!