Service Desk Specialist

• Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
• Troubleshoot and resolve hardware, software, account access, and application-related issues
• Deliver exceptional customer service by communicating clearly, professionally, and empathetically
• Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

• Associate’s Degree in Healthcare, Information Technology, Business, or related field Required
• Two (2) years’ combination of relevant experience and education may be considered in lieu of degree
• Bachelor’s Degree or Master’s Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred

Work Experience

• Demonstrated success supporting MS Office applications in a corporate environment Required
• Demonstrated success working with a ticketing system for technical management support Required
• Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
• Demonstrated success in utilizing resources to assist in resolving IT issues Required
• Demonstrated success in mentoring peers Required
• Experience in a health care setting Preferred

Licenses & Certifications

• Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Full time benefits for part time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions