Nortel Engineer

Our large enterprise client is seeking a Telecommunications Support Technician to provide onsite support, maintenance, and troubleshooting for enterprise voice and telephony systems. This individual will be responsible for handling day-to-day telecommunications requests, performing repairs, and supporting critical voice infrastructure across multiple client locations.

The ideal candidate will have experience supporting Cisco Call Manager, Avaya/Nortel PBX environments, and voicemail platforms while delivering exceptional customer service in a fast-paced enterprise setting.

Key Responsibilities

Support and troubleshoot enterprise telephony systems, including Cisco Call Manager, Avaya/Nortel PBX platforms, and voicemail solutions.

Perform routine MAC (Moves, Adds, and Changes) requests and phone repairs.

Diagnose and resolve voice and telecommunications-related issues in a timely manner.

Provide support to end users and ensure a high level of customer satisfaction.

Maintain accurate documentation of work performed, time reporting, and service activities.

Collaborate with team members, technical leads, and management to support ongoing operational needs.

Experience supporting Cisco Call Manager (CUCM), Avaya/Nortel PBX systems, and enterprise voice environments.

Strong troubleshooting and problem-solving skills within telecommunications infrastructure.

Excellent customer service and client-facing communication abilities.

Ability to work independently and within a team-oriented environment.

Strong organizational skills with attention to detail and documentation accuracy.

Must supply standard telecommunications hand tools. Experience supporting Avaya Messaging or similar voicemail platforms.

Previous experience working within a large enterprise environment.

Familiarity with telecommunications service management processes and ticketing systems.

This role is onsite 5 days a week throughout Anaheim, California offering 41-42/hr.

Flexible schedule supporting client operations Monday through Saturday (will only work 5 days a week)

Typical support hours fall between 8:00 AM and 5:00 PM.

This is a 6 month contract with very likely extensions.