Help Desk Representative - SOUTHCOM EDA

• Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues., CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, CLEARANCE REQUIREMENT: This position does not require a security clearance; however, applicants must be authorized to work in the United States without sponsorship., * Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.

• Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Required Qualifications and Skills (Must Be Reflected on Your Resume):

• A Bachelor’s degree in Information Technology, Computer Science, or a related field -OR- A minimum of 3 years of equivalent experience in IT support.
• Must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
• Experience Microsoft Windows, macOS, and cloud-based IT support tools.

Desired but not Required Certifications

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Dental insurance
• Life insurance
• Disability insurance
• Paid holidays

Celestar, a B&A Company, offers highly competitive salaries and benefits. Our comprehensive benefits package includes company-paid employee and family dental insurance, employee health insurance, life insurance, and disability coverage. Additionally, we provide a 401(k)-retirement plan with company matching, paid holidays, and personal time off.