IT Support Engineer - Desktop & Infrastructure Services

Role Descriptions: 1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support

1. Ready to work in evening/night shift and provide on-call support for critical production issues

2. Excellent troubleshooting skills

3. Able to maintain a high level of confidentiality and professionalism

4. Ability to effectively prioritize and execute tasks

5. Strong customer-service orientation

6. Effective interpersonal and relationship-building skills

7. Ability to learn new technologies to perform day to day support operations

8. Basic knowledge of networking

9. Windows cyber security Management knowledge

Roles & Responsibilities

1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support

2. Access Request Handling

3. Escalate issue to appropriate teams and follow up for closure

4. Patching of windows workstation/server

5. . Windows server/workstation cyber security Management

Skills: Desktop Management - Infrastructure Services (IS)

Experience Required: 2-4

CONTRACTOR, FULL_TIME, PART_TIME