Technical Support Representative | Hybrid work opportunities

As the first point of contact for our customers, you will be the face of our support. Your daily responsibilities will include:

• Troubleshooting: Diagnose and resolve customer issues via phone and email (ticketing system).
• Technical Work:
• Work in both Linux and Windows environments, leveraging command line and networking tools to diagnose camera and server connectivity issues.
• Operations: Assist field technicians during service calls/installations and provision hardware before shipping.
• Collaboration: Work closely with the team to ensure tickets are addressed in a timely manner and nothing falls through the cracks.

We are looking to add an outstanding person to our Technical Support team who can deliver excellent customer service, owns their work, and is excited to grow with us. If you are a tech-savvy problem solver who loves helping people, we want to hear from you., Our team members share a positive attitude, strong problem-solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, combined with continuous opportunities for technical growth, has resulted in an industry-low turnover rate., * Technical Support Experience: Previous helpdesk or support role preferred.

• Core Skills: Proficiency with Windows, Microsoft Office, and basic networking concepts (IP addresses, subnets, etc.).
• Linux: Familiarity with the Linux command line is a huge plus, but we are willing to train the right candidate who demonstrates strong technical aptitude.
• Soft Skills: Excellent written/verbal communication and a strong aptitude for learning new software systems.
• Mindset: A proactive desire to own problems and see them through to resolution., * Reliable transportation to our Covington, LA office.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * Pay: $36,000 - $41,000 Annual Salary DoE
• Bonus: Eligible for a discretionary annual performance bonus based on individual and company performance.
• Hybrid work opportunities.
• Medical, Dental, and Vision benefits (after probationary period).
• Health Savings Account (HSA) employer contribution.
• Life insurance & 401k plan.
• A supportive, team-focused atmosphere., * Schedule: Availability to work 40 hours per week in our 7:00AM - 4:00PM, 8:00AM - 5:00PM, or 9:00AM - 6:00PM shifts.
• Weekend Rotation: Candidates must also be available to work a rotating Saturday shift as part of the team schedule.
• All applicants must successfully complete background screening., * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

WatchMeGrow is the leading provider of secure streaming video camera systems to the childcare industry. We focus on providing exemplary customer service and building a collaborative team environment. We are a stable, growing company where your contribution actually matters.