IT Support Analyst

Hiring Remotely in United States Entry level Remote Hiring Remotely in United States Entry level Provide first-line remote IT help desk support for employees: troubleshoot password/login issues, connectivity, and basic applications; manage and document tickets; escalate complex problems; and improve internal knowledge articles while delivering professional customer service. The summary above was generated by AI IT Support Analyst

Part-Time (Approximately 32 Hours/Week) | Fully Remote (U.S.) | Entry-Level Launch Your IT Career with FoodChain ID

Are you passionate about technology and ready to turn that passion into a career? FoodChain ID is looking for a motivated, customer-focused IT Support Analyst to join our growing IT team.

This is an outstanding opportunity for a recent graduate or someone beginning their IT journey. You’ll receive hands-on training, mentorship from experienced professionals, and the opportunity to build the technical and customer service skills needed for a long-term career in IT., * Be the first point of contact for employees requesting technical support through our help desk.

• Troubleshoot and resolve common IT issues including password resets, login problems, account access, connectivity, and basic application support.
• Follow documented troubleshooting guides and knowledge base articles to resolve recurring issues efficiently.
• Document, prioritize, and manage support tickets through resolution using our ticketing system.
• Escalate more complex technical issues to our development team with clear and thorough documentation.
• Deliver friendly, professional customer service while keeping employees informed throughout the support process.
• Contribute to improving internal documentation and knowledge articles as you learn.

• Recent graduate (Associate’s, Bachelor’s, technical program, bootcamp, or equivalent) or graduating soon.
• Passion for technology and a strong desire to build a career in IT.
• Excellent communication skills with a positive, service-oriented mindset.
• Strong problem-solving ability and attention to detail.
• Comfortable using Microsoft applications and interested in learning AI-powered productivity tools.
• Organized, dependable, and able to manage multiple requests in a fast-paced environment.
• Reliable high-speed internet connection and a dedicated remote workspace.

• A supportive team that wants to help you succeed.
• Flexible part-time schedule (approximately 32 hours per week).
• Fully remote work from anywhere in the United States.
• The opportunity to make a meaningful impact while supporting a global technology organization.

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

At FoodChain ID, our mission is to make the food supply chain safer and more transparent. Our technology supports more than 30,000 customers in over 100 countries, and our employees rely on a responsive IT team to keep them connected and productive. That’s where you come in.