ServiceNow Developer

• Design, build, and enhance forms, workflows, and automations within ServiceNow
• Develop and maintain ITSM solutions related to incidents, requests, and other core service management processes
• Create and support Service Catalog items, request forms, and portal-based workflows
• Use Flow Designer to automate business and IT processes
• Improve the usability, functionality, and scalability of the existing ServiceNow environment
• Ensure new development aligns with the organization’s future CMDB architecture
• Troubleshoot platform issues and recommend practical improvements
• Partner with IT and business stakeholders to understand requirements and translate them into effective ServiceNow solutions
• Maintain clear documentation for configurations, workflows, and development changes

The ideal candidate will have strong hands-on experience with IT Service Management, Flow Designer, and Service Catalog development. This is a great opportunity for someone who enjoys building practical ServiceNow solutions and helping shape a platform for future growth., * Hands-on ServiceNow development and configuration experience

• Strong experience with ITSM, particularly incident and request management
• Experience building forms, workflows, and process automations
• Proficiency with ServiceNow Flow Designer
• Experience developing and maintaining Service Catalog items
• Experience supporting portal-based request forms and workflows
• Ability to gather requirements and turn business needs into technical solutions
• Strong troubleshooting, communication, and documentation skills
• Ability to work onsite in Memphis, Tennessee

Preferred Qualifications

• Experience designing solutions that align with CMDB architecture and best practices
• Knowledge of CMDB planning, implementation, or data relationships
• Experience working with REST APIs, MID Servers, or external data hubs
• Familiarity with ServiceNow portal development and user experience improvements
• ServiceNow certifications or relevant platform training
• Experience improving or expanding an established ServiceNow environment