Desktop Technician

The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams., * Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment

• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

• 1+ year hardware support experience **
• 1+ year in person, customer facing IT support **
• Strong troubleshooting and communication skills

Desired Experience/Skills:

• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets

Preferred Certifications:

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

Education:

• Associate’s Degree in IT or relevant field

$20 - $21 an hour - Contract