IT Desktop Support

• The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site.
• This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment.
• The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams., * Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support, Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow-ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills.
• Provide timely and effective resolution/fulfillment of requests

• Associate’s Degree in IT or relevant field., * 1+ year hardware support experience
• 1+ year in person, customer facing IT support
• Strong troubleshooting and communication skills

Preferred Experience:

• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets

Preferred Certifications

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

Physical Requirements

• Ability to lift and move equipment up to 40 pounds

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance