Service Design & Transition Analyst III

A client with Kforce is seeking a Service Design & Transition Analyst III to join their team in Newport Beach, CA., The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live.

Responsibilities: Service Design:

• Collaborate with stakeholders to define and document end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity
• Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support
• Ensure alignment of service design to enterprise architecture, information security, and capacity planning
• Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability
• Define and document service dependencies, SLAs, and OLAs

Service Transition:

• Lead or support the service transition process for new or changed services
• Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover
• Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services
• Facilitate Early Life Support (ELS) and ensure clear criteria for service acceptance and exit from transition
• Conduct impact assessments and risk evaluations for service introduction
• Maintain alignment with Change Enablement and Service Operational processes to support controlled deployment

• 4+ years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition
• Experience managing or supporting transitions of enterprise-level IT services
• Strong experience with ITSM tools (e.g., ServiceNow)
• Ability to develop high-quality service documentation (SLAs, SDPs, support models)
• Excellent communication and stakeholder management skills
• Good communicator, able to work with global teams
• A continual improvement mindset and high levels of customer focus
• Experience of working with internal and external partners to drive service excellence
• Able to identify risks and challenges and to mitigate appropriately
• Adaptable to change in an evolving environment
• Background in Financial Services an advantage

Good understanding of ITIL v3/V4 framework and practices, especially:

• Service Design
• Service Transition
• Service Validation & Testing
• Change Enablement

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.