Telecommunications Specialist

Apply now! We are seeking an Telecommunications Specialist to join a hospital’s small team in East Stroudsburg, PA. Willing to train someone with strong work ethic and interest in Unified Communications! Ideal candidate will have a background supporting VoIP and Cisco telecom systems. Long-term position with opportunity for growth within a large health system., The Telecom Analyst is responsible for supporting and maintaining telecommunications systems across multiple healthcare facilities. This role serves as a key resource for telecom operations, including VoIP administration, Cisco Unified Communications Manager (CUCM) support, troubleshooting, system maintenance, and user support. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the ability to work independently while supporting a fast-paced healthcare environment.

• Support and maintain enterprise telecommunications systems, including VoIP, PBX, and Cisco Unified Communications Manager (CUCM).
• Monitor and perform routine maintenance of telecom infrastructure to ensure system reliability and uptime.
• Troubleshoot and resolve telecom-related issues, escalating complex problems as appropriate.
• Configure and support phones, voicemail systems, call routing, and related telecom services.
• Assist with telecom upgrades, implementations, and small-to-medium-sized projects.
• Partner with IT teams, vendors, and end users to diagnose and resolve service issues.
• Maintain accurate documentation of telecom systems, configurations, processes, and support activities.
• Manage telecom equipment inventory and coordinate hardware deployment and replacement efforts.
• Provide timely, professional customer support to end users across multiple locations
• Ability to lift and carry up to 25 pounds - Frequent sitting, standing, and computer/keyboard use.
• Occasional travel between healthcare facilities within the service region.

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field; equivalent experience may be considered.
• 2+ years of experience supporting telecommunications systems in an enterprise environment.
• Experience with VoIP technologies and telecommunications infrastructure.
• Exposure to or experience with Cisco Unified Communications Manager (CUCM).
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and work effectively in a team-oriented environment.
• Experience supporting healthcare environments.
• Experience with Cisco telephony and collaboration technologies.
• Familiarity with telecom project coordination or implementation activities.
• Understanding of network fundamentals and their relationship to voice services.

Pulled from the full job description On-the-job training 401(k) Health insurance Vision insurance Dental insurance, * 401(k)

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance