Solution Architect - ServiceNow

The Solution Architect is a technical role responsible for providing guidance and consulting on client-facing solutions leveraging the ServiceNow platform. The SA contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer. Leads the technical onboarding efforts with new clients to understand their current processes and platform configurations. Responsible for leading the Technical Consultants and/or Developers to deliver services in compliance with customer contracts, SLAs, and industry best practices.

What You Will Do

• Serve as primary technical point-of-contact for projects and face of the development team to the customer
• Define technical solutions at an architectural and design level aligned with client business problems and ServiceNow best practices
• Understand customer requirements, translate to solutions, and communicate to clients
• Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development
• Responsible for Sprint demos, development artifacts, documentation, and knowledge transfer
• Work collaboratively with Engagement Manager to monitor scope creep and resolve critical path technical issues
• Mentor Developers and Technical Consultants on technical design standards and best practices
• Perform research into technology partner or vendor solutions for integration
• Contribute to continual improvement of Delivery Services processes and maturing of portfolios and capabilities

• Must have an active Top Secret clearance and also have an active IAT-II certification
• Bachelor’s Degree and 5+ years experience OR 9+ years experience
• 1.5+ years on the ServiceNow platform
• ServiceNow CSA (current or within 6 months of hire)
• ServiceNow CIS-ITSM (current or within 6 months of hire)
• Proven consulting experience leading development and delivery of ITSM solutions
• Additional experience in one or more: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or SAM
• Understanding of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with JavaScript scripting on the ServiceNow platform (Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly)
• Experience using Agile/Scrum methodology and leading scrum teams
• ServiceNow CAD, is a plus
• ITIL Foundations Certification, is a plus, We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

$210,000 - $275,000, Pay range: $210,000 - $275,000 depending on experience and skill set Salary ranges may be subject to geographic differentials

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do-it’s how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack, fulllifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.