Computer Support Associate I - Infrastructure

Looking for an opportunity to build your IT career in a hands-on, fast-paced environment? We are seeking an Infrastructure Engineer to provide onsite Tier 2 desktop support and help maintain critical computing infrastructure for end users.

What You’ll Do: Deploy and replace desktop and laptop computers Perform Windows 10 to Windows 11 upgrades Image and configure computers for end users Troubleshoot hardware and software issues Manage printer installations, maintenance, and relocations Track and update IT assets in ServiceNow and related systems Dispose of outdated equipment following established procedures Resolve technical issues using knowledge base articles and documented processes Support conference rooms, end-user devices, and local IT infrastructure Maintain inventory and assist with equipment lifecycle management Communicate effectively with users and document support activities

Degree in Information Technology or related field, or equivalent experience Understanding of computer hardware, software, networking, and security fundamentals Experience with Microsoft Office and standard desktop applications Ability to troubleshoot technical issues and follow documented procedures Valid driver’s license with the ability to travel locally as needed Strong communication and customer service skills, 1+ year of IT support experience Experience with PowerShell, Python, or other scripting tools Familiarity with ServiceNow or IT ticketing systems Experience with computer imaging, deployments, and asset management

Physical Requirements: Ability to stand and walk for extended periods Ability to lift and move equipment weighing up to 50 pounds Must wear metatarsal safety boots on site