Platform/Application Support Engineer

Seeking a Senior Platform Engineer to provide advanced troubleshooting, production support, and operational ownership for critical enterprise technology platforms. This role will serve as a technical escalation point, partnering with vendors, infrastructure teams, networking, security, and business stakeholders to resolve complex issues and improve platform stability and reliability., * Troubleshoot complex application, infrastructure, database, and connectivity issues and drive them through resolution.

• Serve as a technical escalation point for production incidents and vendor-supported platforms.
• Triage incidents, identify ownership, and coordinate with the appropriate technical teams.
• Perform day-to-day operational support to maintain platform availability, stability, and performance.
• Support testing and validation for software, infrastructure, and service-layer upgrades and releases.
• Partner with security and vendors to implement required security controls and remediation.
• Develop and implement automation and operational tools to improve platform administration and reliability.
• Participate in incident, problem, change, and release management activities.
• Support infrastructure upgrades, platform enhancements, and technology roadmap initiatives.
• Maintain technical and operational system documentation.

Interested candidates may submit their resumes online or call at for further information regarding the position.

• 7+ years of advanced production/platform troubleshooting experience, including root cause analysis and complex incident resolution.
• Strong SQL experience with the ability to write queries and work with relational databases, preferably Microsoft SQL Server and/or Oracle.
• Solid working knowledge of Windows Server environments.
• Strong understanding of networking fundamentals, including data flows, connectivity, firewalls, ports, and troubleshooting.
• Experience supporting vendor-based/third-party enterprise applications and coordinating technical issues with external vendors.
• Experience with incident, problem, and change management
• Strong communication skills with the ability to work across business, infrastructure, security, networking, and vendor teams.
• Ability to participate in an on-call rotation, including after-hours support when required.

Nice-to-Haves

• Experience supporting cloud environments such as AWS, Azure, or Google Cloud Platform; AWS EC2 exposure is a plus.
• Experience with ServiceNow or similar ITSM platforms.
• Familiarity with CI/CD pipelines and deployment practices.
• Experience supporting highly regulated or operationally complex environments.
• Industry experience in areas such as transportation, logistics, healthcare, risk management, marine operations, or maintenance systems.
• Experience with applications such as AMOS, SeaCare, Crunchtime, or MXP.

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.