Customer Order Administrator (SAP)

We are seeking a dedicated Customer Order Administrator to effectively handle incoming customer telephone calls for the placement of orders for aircraft spares, exchange components, special tools, and equipment. You will play a crucial role in coordinating with Technical Services to assist customers in selecting the correct part numbers and process customer orders efficiently., * Receive and process incoming customer calls for AOG orders.

• Assist customers in selecting the correct part number by coordinating with Technical Services.
• Enter order information into SAP CRM and process orders for warehouse shipment.
• Provide customers with shipping information and delivery schedules for back-ordered items.
• Advise customers of status changes on back orders and expedite shipments upon receipt of items.
• Provide price and availability information for aircraft spares, tools, and equipment.
• Ensure proper handling of AOG requests from service ticket creation to closure with continuous communication.
• Collaborate with offices and utilize available resources to ensure effective customer support.

• Customer service experience.
• Experience in aerospace industry.
• Knowledge of pricing, orders, materials, shipping, and warranty processes.
• Proficiency in SAP and CRM systems.
• Order entry and inbound call handling skills.

Additional Skills & Qualifications

• High School diploma or equivalent.
• Three to five years of administrative experience in a corporate environment.
• Strong communication skills, both written and oral.
• Professional demeanor and good phone presence.
• Prior experience in customer service or related administrative support roles.

Join a dynamic team in a supportive work environment where your contributions are valued. Enjoy a balanced work-life schedule with regular business hours, and be part of an industry leading company that supports professional growth and development.

Work Environment

Work in a small call center/office environment with standard business hours from 8:30 am to 5:00 pm, Monday through Friday.

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave), Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.