Technical Support Specialist

This is a Technical billing support position. Where you will be resolving the customers technical billing issues over chat & email. We are looking for someone who has 2 years of experience working with CDN ( Content Delivery Network) and DNS ( Domain Name System) tool.

• High school diploma required.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).
• 2+ years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.
• Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms.
• Strong analytical skills with the ability to present clear and actionable insights to customers.
• Proficient in technical troubleshooting.
• Familiarity with modern operating systems, such as MacOS.
• Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration.
• Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.
• Exceptional attention to detail and accuracy.
• Excellent written, verbal, and interpersonal communication skills across all organizational levels.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with standard billing tools and payment platforms; experience with Stripe is preferred.
• Familiarity with Atlassian Confluence.
• Basic understanding and ability to use SQL queries.
• Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits, and refunds., * Domain Name System: 2 years (Required)
• Content Delivery Network: 2 years (Required)

Ability to Commute:

• South Jordan, UT 84095 (Required)

Referral program, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance Full-time Monday to Friday 10855 S River Front Parkway, South Jordan, UT 84095, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance