Computer Technician

We are seeking a dynamic and detail-oriented Computer Technician to join our IT support team. In this role, you will be responsible for maintaining, troubleshooting, and supporting computer hardware, software, and network systems across various environments. Your expertise will ensure seamless technology operations, enhance user experience, and uphold the integrity of our IT infrastructure. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced, collaborative setting where your technical skills make a real impact., * Provide technical support and troubleshooting assistance for desktop computers, laptops, peripherals, and mobile devices.

• Install, configure, and maintain operating systems such as Windows, macOS, and Linux to ensure optimal performance.
• Manage hardware maintenance tasks including repairs, upgrades, and replacements of computer components and peripherals.
• Support system administration activities including Active Directory management, user account provisioning, and permissions setup.
• Assist with network configuration and maintenance involving LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other network security measures.
• Monitor and troubleshoot IT infrastructure issues using tools like ServiceNow or BMC Remedy to track incidents and service requests.
• Conduct hardware support tasks such as installing new equipment, performing routine checks, and ensuring hardware compliance with organizational standards.
• Deliver exceptional customer service by communicating clearly with users to resolve technical issues efficiently and effectively.

• Proven experience in technical support roles with a strong understanding of operating systems including Windows, macOS, and Linux.
• Proficiency in hardware maintenance, computer networking, and system administration practices.
• Familiarity with Active Directory management and help desk ticketing systems such as ServiceNow or BMC Remedy.
• Knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols.
• Ability to troubleshoot software issues related to Microsoft Office suite and other common applications.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Technical proficiency in hardware support activities such as component replacement and system upgrades.
• Experience supporting IT infrastructure in diverse environments is preferred but not required.

Join us to be part of a vibrant team dedicated to keeping our technology running smoothly! Your expertise will empower users daily while advancing your career in a supportive environment that values innovation and continuous learning.

Pulled from the full job description

• Flexible schedule