Desktop Support IV

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin.

The main activities for this role are as follows:

• Tier 3 support and maintenance of workstation software and hardware

• Support and maintenance of Operating Systems for user workstations

• Peripheral device support (printers/scanner/etc) and maintenance

• Incident and Service Request Management

• Technical assistance on projects as assigned by Desktop Support Supervisor

Top Required Skills & Years of Experience:

• Tier 3 support and maintenance of workstation software and hardware (5 years or more required)

• Support and maintenance of Operating Systems for user workstations (5 years or more required)

• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

• Incident and Service Request Management (5 years or more REQUIRED)

• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

• Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

• Patch Management

• Imaging experience using management tool (SCCM, Ivanti, etc.)

• Learning management system (LMS) support experience

• Google Workspace experience

• Microsoft’s Group Policy Object (GPO) experience

Additional Skills & Qualifications

Nice to Have Skills:

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

• Patch Management

• Imaging experience using management tool (SCCM, Ivanti, etc.)

• Learning management system (LMS) support experience

• Google Workspace experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.