IT Technician

We are seeking a proactive and detail-oriented IT Technician to join our dynamic team. In this role, you will be responsible for maintaining and supporting our IT infrastructure, troubleshooting hardware and software issues, and ensuring seamless technology operations across our organization. Your technical expertise will help keep our systems secure, efficient, and reliable, empowering our team to deliver outstanding service., * Provide technical support for hardware, software, and network issues across all company devices and systems

• Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals
• Manage help desk tickets efficiently to resolve user issues promptly and document resolutions clearly
• Support computer networking tasks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network troubleshooting
• Assist with Active Directory management for user account setup, permissions, and security policies
• Maintain and support operating systems including Windows, macOS, Linux, and Microsoft Windows Server environments
• Conduct analysis of system performance issues and implement solutions to optimize IT infrastructure
• Manage and update phone system update and add and remove users

• Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and software troubleshooting
• Familiarity with help desk systems and customer support ticket management tools
• Knowledge of computer networking concepts such as TCP/IP, LAN, VPNs, DNS, firewalls, and network security protocols
• Experience supporting operating systems including Windows (client and server), macOS, and Linux environments
• Ability to troubleshoot hardware issues related to computers and peripherals effectively
• Strong communication skills with a customer service-oriented approach to technical support
• Ability to manage multiple priorities efficiently in a fast-paced environment
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus

Join us as an IT Technician to play a vital role in maintaining our technological backbone! Your expertise will ensure our systems run smoothly so that we can continue delivering top-tier property management services. We value innovation, teamwork, and a passion for problem-solving-come be part of our forward-thinking organization!

Pulled from the full job description

• 401(k), * 401(k)

Utopia Management Company is dedicated to providing exceptional property management services, ensuring the financial success of property owners while streamlining daily operations. Known as the Quality Company®, we continuously innovate to meet the evolving demands of the real estate market and support our team’s growth and success.